The GSA sort of has it right but using the word Citizen isn't true for local governments. We have consumers. We want them to be consumers!
It's not radical thinking, it's common sense. First, they may be residents/citizens or the may be businesses or they may be outsiders exploring your area.
In any case they either need to consume your services, and more often than not, you are looking for them to do so.
It may be a source of revenue for your agency/jurisdiction or on the other hand, it is a way to deliver services at less cost and reducing often wasted staff time.
Explore The Guide >Let's start with the most negative first: Silos
We all cringe when we hear that word, but let's face it, they are very real but also are a necessary evil in many cases. Of course, there's a difference between a missile silo and a grain silo. How we look at that depends on the G2C need; preserving security while delivering value to the consumer.
In the battle of department vs. department, agency vs. agency and the "Powers that be" against all, the lack of integration hurts. No need to spell out how the chain of command works, but delivering a disjoint, hard to use, consumer experience can make life miserable for all levels. The Ringing Phone is never a good thing in our electronic world, it's a sign of failure, and if it happens to be one of those "powers", it's a major fail!
Unconnected? You may have that million-dollar-plus SaaS enterprise system but many times that desktop icon sits right next to Excel or a specialized software helping specific departments do their job since the one-size-fits-all enterprise just isn't cutting it.
Sounds like that pandemic speak of remote work and zoom meetings?
In reality, it's not far from the truth. The goal of G2C Integration is to end up with directed and educated consumers. If they look like the image on the left, we've missed the mark (Yes, we know our left from right, it's intentional)
In any case they either need to consume your services, and more often than not, you are looking for them to do so.
It may be a source of revenue for your agency/jurisdiction or on the other hand, it is a way to deliver services at less cost and reducing often wasted staff time.
Explore The Guide >We're not...quite yet.
Look, there's some key words on this background image, even including free.
Each of our integrations requires a complete review, but we're happy to take a look at what you are doing now at no cost. Whether you are a single municipality, a County with several Cities or a full Metro area, our job is to get your customers to the right location, armed with the information they need; hopefully to complete an online process. In more complex jurisdictional areas, we'll work with GIS data to ensure that.
One More Click >InteraGov™ A CxSaaS solution. Custom Consumer Experiences.
Below are our basic guiding principles. Click the more information below for specific information, the requisite FAQs, and what your next steps are.
